Patient Safety in the Outpatient Setting: Using Standardized Patients to Assess a

New York University School Of Medicine, New York NY

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Abstract

DESCRIPTION (provided by applicant): Patient Safety in the Outpatient Setting: Using Standardized Patients to Assess and Improve the Quality and Effectiveness of Patient Education Skills and Practice Behaviors Project Summary The goal of this proposal is to improve patient safety by using Unannounced Standardized Patient (USP) visits as an innovative, uniquely effective method for 1) assessing practice behaviors central to outpatient safety, namely patient education and counseling skills; 2) isolating the impact of Standardized Patient (SP) announced examinations and feedback (Objective Structured Clinical Examination, OSCEs) on patient education and counseling practices; and 3) teaching trainees these critical skills. Patient education and counseling was selected because such skills are central to activating patients to follow recommendations, ask questions, provide needed information, and monitor and respond to symptoms, all critical ingredients for outpatient safety. Unannounced patients are actors who are integrated, incognito, into the care system as real patients and are trained to consistently and accurately assess physician and system performance. In this study, we introduce 3 USP visits into the outpatient clinics for 44 2nd Year Medicine residents (36 Categorical and 8 Primary Care for 3 years =132 residents). These residents also all participate in a multi- station OSCE (the gold standard in competency assessment) and so we then assess the relationship between patient education and counseling skills measured in this examination and actual patient education and counseling practice with USPs, identifying the degree to which OSCE skills transfer to actual practice as well as the learner and setting characteristics that may affect transfer. Learning characteristics include attitudes toward simulation and patient education, risk perceptions, and reflective practice abilities. Characteristics of the setting, including ease of navigation, busyness, patient-centeredness, and safety culture, are expected to influence physicians' transfer of skills as well as patients' activation. A second study then takes advantage of the quasi-random scheduling of residents' rotations to conduct a natural experiment that explores the degree of learning associated with patient-safety focused OSCEs with feedback by comparing the USP-assessed patient education and counseling practice of residents who already completed the OSCE with those who have not yet completed it. Finally, a third study explores the degree to which learning and skill development is associated with participating in a USP visit by comparing the patient education and counseling performance in a high-stakes OSCE of 3rd year medical students whose ambulatory care rotation includes a USP visit (n=30 students) with that of students whose rotation does not include USPs (n=72) during the same time period. These simulation-based assessment and teaching methods are essential for focusing on the elements of physician-patient interactions that contribute to outpatient safety. Results are expected to help determine the degree to which OSCEs assess and contribute to residents' mastery of core clinical skills central to patient safety, to explore the potential of USP visits for enhancing education and counseling skills, and to help disseminate the use of USPs for patient safety.